SHI One will be back soon!

SHI One is currently down for scheduled maintenance. The expected maintenance window is:

• Start: January 17, 2026, at 5:00 PM EDT
• End: January 17, 2026, at 9:00 PM EDT

Our team is reviewing the progress and will be working to restore access as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

In the meantime, if you have any questions or concerns, please feel free to reach out to our Service Desk Support Team directly to speak to an analyst:

• For the MSP Service Desk, please contact 888-572-9712.
• For the SHI Complete Service Desk, please contact 855-230-8344.

Thank you for your patience, and we look forward to welcoming you back to SHI One soon!

Best regards,

The SHI One Team